Available for Hire
If you wish to hire items to complement your flowers, cakes or cheese, a refundable cash deposit will be required when placing your order. These items remain the property of April Haven. Damaged, lost or broken goods will be charged at their full replacement value. We cannot accept a substitute item for damaged, lost or broken goods.

Hired items must be returned to April Haven within 3 days of your event. Subsequent days will be charged at a daily rate unless a special agreement has been arranged with April Haven prior to the event.

Please arrange to have these returned to us if you are going away immediately after your wedding or event. Alternatively the items may be collected from you, your venue or a nominated person at an additional charge to be arranged at time of order. Please ensure these items are ready for collection at the agreed time and place.

Hire prices are as follows:-.
Cake stand £20 plus £30 refundable cash deposit
Separators £10 plus £10 refundable deposit
Cake Knife £5 plus £10 refundable cash deposit
Cheese Knife £5 plus £10 refundable deposit
Round mirror base £10 plus £30 refundable deposit
Wooden cheese board £10 plus £30 refundable deposit
Bread basket £10 plus £15 refundable deposit

These items must be returned to April Haven within 3 days of your event. Please arrange to have these returned to us if you are going away immediately after the event. Alternatively the items may be collected from you, or a nominated person, at an additional charge to be arranged at time of order.

Availability of fresh flowers
All fresh flowers are subject to availability and stringent quality checks. Occasionally, due to circumstances beyond our control, your chosen flowers may be unavailable. Whilst we will make every effort to source these flowers, we reserve the right to substitute such flowers with a suitable alternative at the discretion of staff at April Haven.

If you wish to change your order once it has been placed please contact April Haven as soon as possible. Orders cannot be changed once we have ordered the flowers but we will try to accommodate changes to small items such as buttonholes, corsages, etc.

Delivery/Collection
Cakes will be available for collection/delivery the day before your event. Delivery and setup at your venue of a 1, 2, 3 or 4 tier cakes is free within a 10 mile radius of Hadlow. Larger cakes (5 tiers and over) may incur an additional charge for assembling the cake at the venue. This will be discussed when your order is placed.

We prefer to set up your cheese tower cakes if they are to be decorated. Fruit and flowers cannot be secured to the cheeses and will not stay in place on the journey to your reception so will need to be assembled in situ. If you prefer to assemble these yourself, the cheese cakes, fruit and flowers will be available for collection from April Haven up to 2 hours before your event. Earlier collection may be possible by prior arrangement.

Wherever possible flowers will be delivered and set up at your ceremony/reception/event venue by staff from April Haven. Bridal party flowers such as bouquets, buttonholes, etc may be delivered to your home or a nominated address up to 2 hours prior to your wedding. Alternatively, flowers may be collected from April Haven at an arranged time. Delivery and setup is free within a 10 mile radius of Hadlow. Details of delivery charges over 10 miles on request.

Care of your cake
Our cakes and their décor are fragile and care should be taken in their handling and transport. When transporting the cakes choose a clean, clear, non-slip flat surface such as the boot or floor of a vehicle. DO NOT transport your cake on the seat of a vehicle; these are seldom flat or secure and the cake could slide if transported or stored at an angle.
Keep the cake out of direct sunlight. Keep away from heat. If possible store the cake, kept in it’s box, in a cool, dry area.. Unless advised by staff at Aprilhaven DO NOT store decorated cakes in a damp room or refrigerator as this will affect the cake covering and decoration.

Care of your cheese tower Cheeses should be kept refrigerated. The cheeses and their décor are fragile and care should be taken in their handling and transport. When transporting the cheese choose a clean, clear, non-slip flat surface. Keep the cheese out of direct sunlight. Keep away from heat.

Care of your flowers
Store the flowers out of direct sunlight, protected from the weather, in a cool area if possible. Keep away from heat and do not store in a heated room. Do not refrigerate.

Cancellation
Cakes, cheese towers and flowers are designed and made to your specifications after consultation with staff at April Haven. Any changes requested and agreed will be amended on your order form, signed and dated. Changes that may affect the price will be advised to you and should be paid when the balance is due.
Please let us know as soon as possible if you wish to cancel your order. In the event of cancellation of your order 50% of the deposit will be refunded up to 12 weeks prior to the event, though we will ask that you pay for any special order items. The deposit is non-refundable within 12 weeks prior to the event.

Injuries or damages
April Haven or staff employed by April Haven will not be held responsible or liable for any interference or damage to cakes, cheese, flowers or floral arrangements once they have been delivered or collected from our premises.

April Haven or staff employed by April Haven will not be held responsible or liable for injuries or damages sustained as a result of broken glass or materials, or from flowers and foliage used in our floral arrangements. Liability is limited to replacement of supplied goods and no responsibility will be accepted for any consequential loss. We cannot be held responsible for injury or damage to persons or property arising from any goods under hire.

Floral arrangements are made to your specifications after consultation with staff at April Haven. Any changes requested and agreed will be amended on your order form, signed and dated. Changes that may affect the price of the flowers will be advised to you and should be paid when the balance is due.

Allergies
For those with allergies, please be aware that cakes and cheese may contain wheat, eggs, nuts, citrus fruit, dairy products and/or alcohol or may have been stored with such. A list of ingredients can be provided on request.

Insurance
We advise that you have adequate wedding / event insurance cover in the event that we cannot deliver your cake, cheese or flowers due to circumstances beyond our control.

Payment
We ask that a deposit of 50% of the total cost of your cake or flowers be paid with your order. The final payment is due 2 weeks before your event. Cheese towers must be paid in full 4 weeks before your event.

IMPORTANT:
Your cake and cheese tower, including the decoration, may contain non-edible items such as dowels, wires, ribbons, gems, feathers, flower pics, wooden supports. These items and any removable decorations should be removed from the cake before it is cut. Please ensure this information is conveyed to your caterers.

Some cheeses are unsuitable for pregnant women. It is advisable to avoid unpasteurised, mould-ripened and soft blue-veined cheeses during pregnancy due to the risk (albeit a very small risk) of contracting listeriosis. For more information visit www.nhs.uk.

Some plants and flowers are poisonous and should be handled with care and should not be ingested. A list can be supplied if requested. For those with allergies, care should be taken when handling flowers and foliage.